Privacy policy
This Privacy Policy relates to the fforest group of companies, consisting of:
Fforest Camps Limited
Fforest Events Limited
Fforest General Stores Limited
Fforest Canoes Limited t/a Heritage Canoes
Pizza Tipi Company Limited
The fforest group of companies operate the following websites (the Sites):
https://www.coldatnight.co.uk/
https://www.fforestgather.co.uk/
https://www.fforestweddings.co.uk/
https://www.fforestfire.co.uk/
https://www.pizzatipi.co.uk/
http://heritagecanoes.squarespace.com/
The following are third party ecommerce sites used by the fforest group of companies:
https://coldatnight.innstyle.co.uk/
http://fforest.bigcartel.com/
https://www.pizzatipi.co.uk/tickets/
https://bookwhen.com/fforest
This page informs you of our policy regarding the collection, use and disclosure of Personal Information we receive from users of the Sites listed above and any other websites that may be developed by the fforest group of companies in the future. It also relates to data collected via email and telephone correspondence with any of the above listed companies.
By using any of our Sites you agree to the collection and use of information in accordance with this policy.
When do we collect data from you:
- When you purchase goods or services via any of our sites.
- When you request information or a quotation via any of our sites
- When you register to receive marketing literature from us (e.g. newsletters, mailers, etc)
- When you enter a competition or promotion via a third party site and opt in to receive marketing updates from us
- Via data capture devices (e.g. Google Analytics)
What information is collected:
Personal
While using our sites, we may ask you to provide us with Personal Information that can be used to contact or identify you. Personal Information may include, but is not limited to your name, address, email address and telephone number.
Personal Information may be gathered when you register for newsletters and marketing updates and/or participate in competitions and promotions either through our own Sites or through a third party. We will only gather this information if we have your express permission to do so.
When booking on behalf of others (e.g. accommodation, canoe trips) we may request basic personally identifiable information for these additional parties. This may include, but is not limited to, their name and age, if under 18. This information will only be used for the purpose of the booking and will not be added to any marketing databases.
Financial
If you purchase a product or service from us using a credit or debit card we will gather your card details using a third party credit card processing company.
Preferences
We may ask you for information relating to your personal preferences in order to improve our customer experience. You are not obliged to supply this information.
Log Data
Like many site operators, we may use third party services such as Google Analytics that collect, monitor and analyse information that your browser sends whenever you visit our Sites ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP"), address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we may use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.
Who collects the information:
The Sites are all operated by companies belonging to the fforest group of companies operating under the fforest brand:
Fforest, Bridge Warehouse, Teifi Wharf, Cardigan, Ceredigion SA43 3AA
Third Parties
We use third party ecommerce sites for the sale of our products and services:
https://coldatnight.innstyle.co.uk/
http://fforest.bigcartel.com/
https://www.pizzatipi.co.uk/tickets/
https://bookwhen.com/fforest
We use specialist credit card processing companies for all online purchasing including, but not restricted to, Stripe.
We use third party companies including, but not restricted to, Mailchimp to collate, process and store your personal information on our behalf in relation to distribution of promotions, special offers, announcements and the fforest newsletter.
How we use your Information:
Bookings and Sales of Products and Services
We will use the Personal Information you provide to fulfil any bookings and/or orders placed by you via any of our Sites.
We will use the Personal Information you provide to contact you if we need to discuss any aspect of your booking or purchase, make an amendment and/or cancellation.
Third Parties
When making a booking or buying a product or service from one of our Sites you will be directed to an ecommerce site to complete the transaction. Your Personal Information captured by these third-party sites will be used solely to fulfil your booking or purchase.
When making a booking or purchase using a credit or debit card you will be directed to the website of a credit card processing company. The credit card processing company does not use, share, retain or store this information other than to process payments in relation to your purchase.
We will not share your Personal Information with a third party without your prior consent.
We will not sell your Personal Information.
Communications
If you are an existing or past customer of the fforest group of companies or you have registered for the fforest newsletter or agreed to be kept informed of fforest developments, promotions and special offers, we may use your Personal Information to send you newsletters, marketing or promotional materials which we believe may be of interest to you.
You can unsubscribe from our mailing list at any time by following the unsubscribe instructions found in our mailers.
Consent
By disclosing Personal Information to us you consent to the collection, storage and processing of information in the manner described in this Policy.
Security
Our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998.
Our Sites and correspondence sent out on our behalf may contain links to other websites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy policy on each site you visit prior to submitting personal information.
The security of your Personal Information is important to us, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. The most recent version of this policy will be posted on this page and you should therefore periodically review this page to ensure that you are happy with any changes. Your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Email: info@coldatnight.co.uk
Tel: +44 1239 623633
Address: fforest
Bridge Warehouse
Teifi Wharf
Cardigan
Ceredigion
SA43 3AA
Last updated: 29/12/2017